LEGAL &
PRIVACY NOTICES

This Legal & Privacy Notice ("Notice") applies to all websites, web applications, digital forms, chat tools, and other online services operated by Proveli, LLC.

By accessing or using any Proveli website or service, you acknowledge that you have read, understood, and agree to be bound by this Notice. If you do not agree, please discontinue use of our websites and services.

Proveli is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our websites, submit forms, communicate with us, or engage with our services.

Information we collect may be used to:

• Process and fulfill orders, quotes, and service requests
• Respond to inquiries, customer support requests, and job applications
• Send transactional communications (order confirmations, shipping updates)
• Send marketing communications, where you have opted in or where permitted by law
• Improve our websites, products, and services through analytics
• Comply with legal obligations and enforce our agreements
• Prevent fraud and protect the security of our systems and users

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist us in operating our websites and conducting business (e.g., payment processors, shipping carriers, email platforms, analytics providers), under contractual confidentiality obligations
• Affiliated Proveli companies for internal business purposes consistent with this Notice
• Law enforcement or regulatory bodies when required by law, court order, or to protect rights and safety
• Acquirers in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

We retain personal information for as long as necessary to fulfill the purposes described in this Notice, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

• Contact information (name, email address, phone number, mailing address)
• Account credentials if you register for an account or dealer portal
• Order information, billing details, and shipping addresses
• Job application materials (résumé, cover letter, work history)
• Messages, questions, and feedback submitted via contact forms or chat

When you visit our websites, we and our third-party partners may automatically collect certain technical information, including:

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring URLs and search terms that led you to our site
• General geographic location (city/region level, derived from IP address)

We may receive information about you from third-party sources such as social media platforms, advertising partners, or business data providers, which we may combine with information we already hold, in accordance with applicable law.

Our websites use cookies and similar tracking technologies (including web beacons, pixels, and local storage) to operate, analyze, and improve our services.

• Essential cookies: Required for the website to function (e.g., shopping cart, login sessions). These cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Functional cookies: Remember your preferences and settings to improve your experience.
• Marketing/advertising cookies: Used to deliver relevant advertisements and track campaign performance across sites. These may be set by third-party advertising partners.

Most browsers allow you to control cookies through their settings. You may also opt out of certain third-party analytics cookies (e.g., via Google Analytics Opt-out). Note that disabling cookies may affect the functionality of parts of our websites.

Our websites may not respond to "Do Not Track" browser signals at this time, as no uniform standard for such signals has been established.

By initiating or continuing a telephone call, live chat, or other real-time electronic communication with Proveli, you consent to the monitoring and recording of that communication. This applies to interactions with our customer service team, sales representatives, support staff, and any other Proveli personnel or automated systems.

If you do not consent to being recorded, please notify the Proveli representative at the beginning of your interaction and an alternative method of communication may be arranged.

Our websites may offer AI-powered chat assistants or automated response tools. Conversations with these tools may be logged, reviewed by Proveli staff, and used to improve our services. Do not submit sensitive personal, financial, or medical information through chat interfaces.

Email communications sent to or from Proveli may be retained in accordance with our data retention practices and may be accessed by authorized Proveli personnel. Please be aware that standard email is not a fully secure medium.

Proveli is committed to ensuring that its websites and digital services are accessible to all users, including individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and applicable state accessibility laws.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as published by the World Wide Web Consortium (W3C). Our ongoing efforts include:

• Providing text alternatives for non-text content
• Ensuring content can be navigated and operated via keyboard
• Maintaining sufficient color contrast ratios for text and interface elements
• Supporting screen readers and other assistive technologies
• Avoiding content that causes seizures or physical reactions
• Providing captions or transcripts for audio and video content where applicable

If you encounter an accessibility barrier on any of our websites, or if you require an accommodation to access our content or services, please write to us at Proveli, LLC — Legal Department, 4495 W Vernal Pike, Bloomington, IN 47404. We will make reasonable efforts to provide alternative access or an equivalent experience in a timely manner.

We take accessibility complaints seriously. If you believe we have failed to accommodate a disability-related need, please submit a written complaint to the address below and we will respond within 10 business days.

By accessing or using any Proveli website, you agree to use our digital properties only for lawful purposes and in a manner consistent with these Terms. You agree that you will not:

• Use our websites in any way that violates applicable federal, state, local, or international laws or regulations
• Transmit or facilitate the transmission of unsolicited commercial communications (spam)
• Attempt to gain unauthorized access to any portion of our websites, servers, databases, or connected systems
• Introduce viruses, malware, or other harmful code into our systems
• Scrape, crawl, or harvest content or data from our websites without express written permission
• Impersonate Proveli, its employees, or any other person or entity
• Use automated tools to access, query, or interact with our websites in a manner that imposes an unreasonable burden on our infrastructure
• Use our websites in connection with any fraudulent, abusive, or harmful activity

Proveli reserves the right to terminate or restrict access to our websites and services at our sole discretion, without notice, for any violation of these Terms or for any other reason we deem appropriate.

All content on Proveli websites — including text, graphics, logos, photographs, product images, software, and compiled data — is the property of Proveli, LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content is strictly prohibited.

The Proveli name, logo, and the names of its portfolio companies are trademarks of Proveli, LLC. Nothing on this website grants any license to use these marks without prior written consent.

OUR WEBSITES AND THEIR CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVELI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our websites will be uninterrupted, error-free, or free of viruses or harmful components
• Warranties as to the accuracy, completeness, timeliness, or reliability of any content on our websites
• Warranties arising from course of dealing, course of performance, or usage of trade

Proveli does not warrant that defects will be corrected, or that our servers or email communications are free of viruses or other harmful components. Your use of our websites is at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROVELI, LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES — ARISING FROM:

• Your access to or use of (or inability to access or use) our websites or services
• Any content or conduct of third parties on or accessed through our websites
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to our websites or services

In no event shall Proveli's total liability to you for all claims arising out of or relating to your use of our websites and services exceed the greater of (a) the total amount you paid to Proveli in the twelve months preceding the claim, or (b) one hundred dollars ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Proveli, LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our websites or services.

Proveli respects the intellectual property rights of others. If you believe that content on any of our websites infringes your copyright, please submit a written notice to our designated DMCA agent containing the following information:

• A description of the copyrighted work you claim has been infringed
• A description of where the allegedly infringing material is located on our website (including URL)
• Your contact information (name, address, phone number, and email)
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your electronic or physical signature

Send DMCA notices by mail to: Proveli, LLC — Legal Department, 4495 W Vernal Pike, Bloomington, IN 47404.

Proveli will respond to valid DMCA notices in accordance with applicable law and reserves the right to remove content and terminate the accounts of repeat infringers.

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete personal information we have collected about you (subject to exceptions)
• Opt out of the sale or sharing of your personal information (Proveli does not sell personal information)
• Correct inaccurate personal information we hold about you
• Limit use of sensitive personal information to permitted purposes
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, write to us at Proveli, LLC — Legal Department, 4495 W Vernal Pike, Bloomington, IN 47404. We will respond to verifiable consumer requests within 45 days, as required by law. We may need to verify your identity before processing your request.

California residents may also submit privacy rights requests through an authorized agent. The agent must provide written authorization signed by the consumer.

Proveli reserves the right to update or modify this Legal & Privacy Notice at any time without prior notice. Changes will be effective immediately upon posting to this page, with an updated "Last Updated" date reflected at the top.

Your continued use of our websites or services after any changes constitutes your acceptance of the revised Notice. We encourage you to review this page periodically to stay informed of how we handle your information.

For material changes that significantly affect how we handle personal information, we will make reasonable efforts to notify users through a notice on our website or, where we have your email address and it is appropriate to do so, by email.

For questions, concerns, or requests related to this Notice, your personal information, accessibility accommodations, or any other legal matter, please contact us:

• Mail: Proveli, LLC — Legal Department, 4495 W Vernal Pike, Bloomington, IN 47404